Privacy Policy
Last Updated: 23 February 2026
This Privacy Policy describes how Health Renovator (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Health Renovator
1. Compliance with New Zealand Law
We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020. As a provider of natural health supplements, we recognize that some of the information you provide may be sensitive health information, and we treat this with the highest level of care.
2. Personal Information We Collect
- When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
- Contact & Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Health-Related Information: If you provide details regarding allergies, dietary requirements, or health goals via our contact forms or "consultation" features, we collect this to provide appropriate product recommendations.
- Device Information: Version of web browser, IP address, time zone, cookie information, and how you interact with the Site.
3. Purpose of Collection
We collect your personal information for the following purposes:
- To fulfill orders placed through the Site (processing payments, arranging shipping, and providing invoices).
- To provide tailored health supplement advice based on your voluntary disclosures.
- To communicate with you and screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, to provide you with information or advertising relating to our natural health products.
4. Sharing Your Personal Information
We share your Personal Information with third-party service providers to help us use your information as described above. These include:
- Shopify: To power our online store.
- Courier Services: (e.g., NZ Post, DHL) to deliver your supplements.
- Payment Processors: (e.g., Stripe, Afterpay) to securely handle transactions.
- Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.
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Note on International Transfers: Some of our service providers (like Shopify) are located outside of New Zealand. We take reasonable steps to ensure these providers protect your data to a standard comparable to New Zealand’s privacy laws.
5. Your Rights (Access and Correction)
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any incorrect information.
If you would like to exercise these rights, please contact our Privacy Officer at the email address below. We will respond to your request within 20 working days.
6. Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your health-related data is stored securely and only accessed by authorized staff for the purpose of fulfilling your health requirements. We retain your information only for as long as necessary to provide you with our services or as required by law.
7. Mandatory Breach Notification
In the unlikely event of a privacy breach that we believe is likely to cause you serious harm, we will notify you and the New Zealand Privacy Commissioner as soon as practicable, in accordance with our legal obligations.
8. Cookies
We use cookies to improve your browsing experience and for marketing purposes. You can manage your cookie preferences through your browser settings, though this may affect the functionality of our store.
9. Contact Us
For more information about our privacy practices, or if you have a complaint, please contact us:
Health Renovator. Attn: Privacy Officer Email: marie@healthrenovator.com
Address: 20 Ruakiwi Road Hamilton Lake, Hamilton 3204 New Zealand